windows fax and scan does not detect scanner

You may also download and use the HP Scan and Capture app to scan. Re-enable the firewall in the Print and Scan Doctor, and then continue to the next step. If you cannot scan, the firewall software is not causing the issue. After changing the settings, re-enable the firewall in the Print and Scan Doctor. If you can scan, consult the firewall software support site to change settings such as security level, trusted zones, and open ports to allow communication with your printer. If you are still not able to scan from the buttons on the machine, continue to the next step. Click Scan in the left navigation bar, and then click ControlCenter. (Windows 7, 10) Click or (Start) > (All Programs or All apps >) Brother > Brother Utilities.

Return to the Print and Scan Doctor, click Network, and then click Troubleshoot Firewalls.įigure : Troubleshoot Firewalls in the drop-down menuĬlick the name of any firewall software on your system that has an Enabled status, and then click Disable.įigure : Example of the Troubleshooting Firewalls window Click Scan in the left navigation bar, and then click ControlCenter.

Use the Print and Scan Doctor to identify and temporarily disable firewall software on your computer. This is a free tool for Windows to help resolve issues with the printer drivers.Ī Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers.

Please download and run the HP Print and Scan Doctor software.

Meanwhile, I did some research and suggest you to perform the following steps to fix the issue:

Did you try to disable the firewall on your Win10 PC and check if that helps?.

Did any software changes or updates happen on the Win10 PC post which the scanning might have stopped?.

When was the last time the scanning worked on your Win10 PC?.

To provide an accurate resolution, I need a few more details: To provide an accurate resolution, I need a few more details: In Epson scan Properties, under the Compatibility tab, uncheck the box of Run this program in compatibility mode. Right click Epson scan on the Desktop and then open its Properties. Spectacular diagnosis of the issue before posting. As you can see, the Epson scanner will work as long as you need it regardless of the compatibility issue on Windows 10. However, the printer does scan to a laptop using Win7. I read that the printer is unable to scan from your Win10 computer and vice versa. I understand that you have an HP Officejet Pro 8600 e-All-in-One Printer connected to the wifi. I came across your post and would like to help.

Windows fax and scan does not detect scanner